Booking conditions · Hotel Pelayo

General booking conditions of Hotel Pelayo

1. Who you are contracting with. Bookings made through reservas.hotelpelayo.net/en are entered into with TEVATOVA SL, tax ID (NIF) B02465250, with registered address at Batán, 9, 02210 Alcalá del Júcar (Albacete) (hereinafter, "the Property"), operator of the booked accommodation. You can contact us at info@hotelpelayo.net or on 638 00 48 60.

2. Purpose. These conditions govern online bookings of stays at Hotel Pelayo. By ticking the acceptance box before paying, you declare that you have read and accept them. The accepted version is recorded with your booking.

3. How the booking is made. You choose the dates, the number of adults, children, infants and pets, the type of accommodation and the board option, enter the lead guest's details (first name, surname, email and mobile phone) and pay the deposit. The booking is confirmed when we receive confirmation of the payment, at which point we send you an email with the booking reference and a link to your confirmation. If payment is not completed within the time shown on screen, the selection is released and no booking exists.

4. Lead guest and occupants. The lead guest must be of legal age and is responsible for the other occupants. Infants are children aged 0 to 2 inclusive on the arrival date: they stay free of charge in a cot and must be declared when booking. Children are those over 2 and up to 10 years old inclusive; from that age they count as adults. No more people may stay than those indicated in the booking, nor may the maximum capacity of the accommodation be exceeded. Minors may only stay accompanied by a responsible adult.

5. Price. The price shown is the total for the stay and includes the applicable VAT. It is made up of the nightly accommodation rate for the base occupancy, the supplements per additional adult, per child and per pet, and the chosen board option, which applies to everyone in the booking, children included; infants do not pay supplements or board. It does not include services not expressly mentioned, extra consumption or taxes that may be approved after the booking. The price is fixed when the booking is confirmed. If a direct-booking benefit is announced at the time of booking (for example, a winery visit), it is a gift with no monetary value or right to refund, subject to the provider's availability and to the conditions indicated at the Property.

6. Payment. A deposit of 35% of the total is charged when booking, by card through the Redsys secure payment gateway; the Property does not store your card details. The remaining 65% is paid at the Property upon check-in, using the payment methods it accepts. The booking is not considered complete until the deposit has been paid.

7. Board. Depending on the option chosen: "Room only" includes no meals; "Breakfast included" includes breakfast every day from the day after arrival up to and including the day of departure; "Half board" includes dinner every night of the stay and breakfast every morning from the day after arrival; "Full board" also includes lunch from the day after arrival. Meal times and venues are shown in your confirmation. Drinks not expressly indicated are not included. Please let us know in advance of any allergy or intolerance.

8. Arrival and departure. Check-in is from 15:00 and check-out is before 12:00 on the day of departure, unless expressly agreed otherwise. The Property may request identification from all occupants over 14 years of age in order to comply with guest registration regulations.

9. Cancellation and changes by you. You can cancel by writing to info@hotelpelayo.net and quoting your booking reference. The reference date is the arrival date:

7 calendar days or more in advance, we refund 100% of the deposit;
less than 7 days and up to 48 hours before, we refund 50% of the deposit;
less than 48 hours, or in case of no-show, the deposit is not refunded. Refunds are made by the same payment method within a maximum of 14 calendar days. Changes to dates, occupancy, pets or board are subject to availability and to the rate in force; if the new price is lower, the difference in the deposit is not refunded, and if it is higher, the difference is paid at check-in. Early departure does not entitle you to a refund for the nights not used.

10. Cancellation by the Property. If, due to force majeure or supervening impossibility, the Property cannot provide the service, it will offer you an equivalent alternative or a full refund of the amounts paid, with no further compensation.

11. House rules and pets. You undertake to make proper use of the accommodation and facilities and to respect the internal rules and quiet hours. Parties or unauthorised celebrations are not allowed. Damage caused by the occupants or their pets will be charged at the cost of repair. Pets are only allowed in accommodation that expressly states so, up to the maximum number indicated, must be declared when booking and carry a supplement of €15 per pet per night; the lead guest is responsible for their behaviour and for not leaving them alone in the accommodation causing a nuisance. Smoking is not allowed inside the accommodation.

12. Data protection. The data controller is TEVATOVA SL (info@turiaventura.com). We process the data of the lead guest and the occupants to manage the booking, the stay, payment and invoicing, to send you communications about your booking and to comply with the legal obligations of guest registration with the competent authorities. The legal basis is the performance of the contract and compliance with legal obligations. Data are kept for as long as the relationship lasts and for the legal limitation periods. They are disclosed to the payment gateway (Redsys), to the email delivery provider (Postmark) and to the authorities when required by law. If you tick the marketing communications box, we will also process your email and phone number to send you offers and news from the Property and the group companies, based on your consent, which you may withdraw at any time from the message itself or by writing to info@turiaventura.com. You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@turiaventura.com, and lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

13. Complaints and governing law. Complaint forms are available to customers at the Property. As a consumer, you may also use the European online dispute resolution platform (https://ec.europa.eu/consumers/odr). These conditions are governed by Spanish law; any dispute shall be submitted to the courts of the consumer's place of residence.

14. Communications. Communications about the booking are sent to the email address provided by the lead guest from an automatic address that does not accept replies. To contact the Property, reply to the email received (your reply is automatically forwarded to the accommodation's customer service mailbox) or use the contact details in section 1.

Version of 19/10/2026.